BBC R&D: Production Workflows

Web & UX
A photograph showing a wall with process maps and timelines created from coloured post-it notes. The post-it notes contain information written in black marker pen.
A wall of post-it notes mapping production processes

The Background

With the BBC R&D team exploring a range of technology and solutions for the future of media production workflows, it was key to understand current processes.

I ran in-depth interviews with BBC staff and freelancers to understand their production processes and perceptions.

The Response

Taking a service design approach, I mapped out activities, media, metadata, and technologies. This created a visual overview of where processes overlapped and pain points occurred. Working in post-it note form to begin with, the maps were then digitised and distributed.

As well as mapping, a set of 7 personas were created to show the varying roles of the TV production world.

It was important to generate personas that looked at production from a multi-skilled perspective, rather than focussing on genre-specific and big-budget productions. This approach allows the personas to be used for various UX projects.

A zoomed-in photograph showing a wall with process maps and timelines created from coloured post-it notes. There are a number of maps, and they are stacked.
Further post-it notes to map production processes
A photo showing a collection of personas, represented through colourful and stylised illustrations. Each persona is accompanied by brief descriptive text, providing insights into their roles, wants, and needs.
Printed production personas to be used in workshops